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hotel responses

2TripAdvisor 2rapport management 1electronic word-of-mouth (EWOM) 1emotion expressions 1move structures 1moves 1rapport

2Paramasivam, Shamala 1Darmi, Ramiza Binti 1Jalaluddin, Ilyana Binti 1Libert, Alan 1Libert, Alan R. 1Libert, Alan Reed 1Moskovsky, Christo 1Paravasivam, Shamala

2conference paper 1journal article

Date

22021 12022

Facets

2TripAdvisor 2rapport management 1electronic word-of-mouth (EWOM) 1emotion expressions 1move structures 1moves 1rapport

2Paramasivam, Shamala 1Darmi, Ramiza Binti 1Jalaluddin, Ilyana Binti 1Libert, Alan 1Libert, Alan R. 1Libert, Alan Reed 1Moskovsky, Christo 1Paravasivam, Shamala

2conference paper 1journal article

Date

22021 12022

Title
Creator
Date

Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews

- Taw, Ly Wen, Libert, Alan R., Paramasivam, Shamala

Creator: Taw, Ly Wen , Libert, Alan R. , Paramasivam, Shamala
Resource Type: journal article
Date: 2022

Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management

- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan Reed, Darmi, Ramiza Binti, Jalaluddin, Ilyana Binti

Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan Reed , Darmi, Ramiza Binti , Jalaluddin, Ilyana Binti
Resource Type: conference paper
Date: 2021

Virtual rapport management: responses to positive online reviews

- Taw, Ly Wen, Paravasivam, Shamala, Libert, Alan, Moskovsky, Christo

Creator: Taw, Ly Wen , Paravasivam, Shamala , Libert, Alan , Moskovsky, Christo
Resource Type: conference paper
Date: 2021

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